Privacy policy

1. Who we are

Lovely Queen African Market operates lovelyqueenafricanmarket.com. We are located at 1668 E Dublin Granville Rd, Columbus, OH 43229. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or place an order.

2. Information we collect

We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password when you create an account.
• Order information: shipping address, billing details, and the items you purchase.
• Communications: messages you send us via email or the feedback form.

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, pages viewed, and referring URL. We use Vercel Analytics for aggregated, anonymous traffic analysis — no personal data is stored in our analytics.

3. How we use your information

We use the information we collect to:

• Process and fulfil your orders, and send order confirmation and shipping updates.
• Communicate with you about your account or orders.
• Send you promotional emails if you have opted in (you can unsubscribe at any time).
• Improve our website, products, and customer service.
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations.

4. How we share your information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in running our business, including:

• Stripe: payment processing. Your card details go directly to Stripe — we never see or store full card numbers.
• Supabase: secure database and authentication hosting.
• Vercel: website hosting and analytics.
• Shippo / USPS: shipping label generation and package delivery.
• Email providers: order confirmation and notification emails.

All service providers are contractually required to protect your data and use it only to provide services to us. We may also disclose information when required by law or to protect the rights and safety of our business and customers.

5. Cookies

We use essential cookies to keep you logged in and remember your cart. We do not use advertising or tracking cookies. Our analytics are privacy-friendly and aggregated — no individual tracking.

6. Data retention

We retain your account information and order history for as long as your account is active or as needed to provide services and comply with legal obligations. You can request deletion of your account and personal data at any time by contacting us.

7. Your rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of marketing emails at any time using the unsubscribe link.

To exercise any of these rights, contact us at kkras5050@gmail.com.

8. Children's privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is transmitted over encrypted HTTPS connections. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact us

Questions or concerns about your privacy? Contact us at: